FAQ
Getting Started with OFIL Products
I just purchased a system. How do I get started?
We offer a personalized onboarding session to guide you through setup, key features, and best practices for using your new system.
To schedule an onboarding meeting, contact our support team at: [email protected]
How do I schedule a demo for OFIL’s cameras or Gridnostic software?
You can request a demo directly through the relevant product page or using this link: Schedule a Demo
Training & Learning
What is OFIL Academy?
OFIL Academy is a professional training institute dedicated to enhancing grid reliability through specialized education in corona partial discharge detection.
The program is designed for utility professionals, engineers, and inspectors involved in high-voltage infrastructure.
We offer specialized courses tailored for those working with electrical utilities and rotating machinery.
Go to OFIL Academy
What product training programs are available?
We offer flexible product training options tailored to your needs:
- ½-Day Training: Fundamentals of corona detection and system usage.
- 2-Day Comprehensive Training: Includes both theoretical and hands-on practice, software training, and field applications.
For more info, please contact: [email protected]
Sales & Distribution
How do I contact OFIL sales?
You can reach our sales team through our contact form: Contact Sales
How can I find a distributor?
Reach out to us and we’ll connect you with an authorized distributor in your region.
Find a Distributor
Service & Support
How do I send a camera for repair?
Please refer to the RMA section at our Customer Support page.
What is the original warranty period?
OFIL systems come with an 18-month warranty from the date of delivery.
I need technical support. Who do I contact?
Our support team is available to help with any technical issues or questions.
Contact: [email protected]
Company & Technology
What does OFIL stand for?
OFIL stands for Optical Filter. Founded in 1993, OFIL has been a leading provider of solar-blind UV (DayCor®) inspection systems in the high-voltage markets. We stand at the forefront of tackling the growing challenges in electricity. Our pioneering innovation, solar-blind UV technology, introduced a new era of predictive maintenance, enabling precise and real-time detection of corona partial discharges and arcing in full daylight.
How is UV different from IR?
UV diagnostics are primarily used to detect corona discharge and arcing – issues related to voltage distribution.
In contrast, IR (infrared) diagnostics are typically used to identify thermal issues caused by current flow and overheating. To learn more, visit: UV Technology
How is UV different from acoustic detection?
UV imaging detects corona discharge and arcing by capturing ultraviolet emissions. Acoustic detection, on the other hand, identifies sound waves generated by gas leaks or partial discharges. UV technology enables precise fault pinpointing without interference from ambient noise or conditions. To learn more, visit: UV Technology