Technical Support
Just Purchased a System? Here’s How to Get Started
Onboarding Session
OFIL provides a personalized onboarding session to help you get started with your new system. This includes setup guidance, feature overview, and usage tips to ensure optimal performance from day one.
Need Help?
Contact our support team: [email protected]
Return Material Authorization (RMA)
Before Sending a Product for Repair:
- Contact: [email protected]
- Complete and sign the RMA Form (attached below)
- Attach the form to the unit before shipping
- Do not send items without prior approval
- Systems must be packaged in the original box or equivalent protective packaging
Important Notes:
No repairs will be performed without formal written approval of OFIL support
- Units will be evaluated upon arrival
- A repair quotation will be issued if applicable
Packing & Shipping Instructions
Before Shipping Your System:
- Include:
- Signed RMA Form
- System in original or equivalent protective box
- Accessories in sealed bags
Shipping Address:
Ofil Ltd.
Attn: Service Dept.
16 Einstein Street, Nes-Ziona, Israel
Phone: +972-73-231-2113
Warranty & Repair Policy
- Standard Warranty: 18 months from delivery
- Out-of-Warranty Repairs: Quotation provided
- Accessories Warranty: 6 months
- Extended Warranty: Available upon request
Feedback & Service Evaluation
After each support or repair case, we invite you to fill out a brief survey to help us improve our service. Customer Satisaction and Feedback
Contact
