Customer Support at OFIL
At OFIL, customer support is an essential part of our commitment to quality.
We understand that in the world of high-voltage inspections, reliable equipment and fast, accurate assistance make all the difference.
Our support team is here to help with technical questions, product guidance, and maintenance recommendations ensuring you get the most from your system
Warranty & Repair Policy
Onboarding Session
OFIL provides a personalized onboarding session to help you get started with your new system. This includes setup guidance, feature overview, and usage tips to ensure optimal performance from day one.
Need Help?
Contact our support team: [email protected]
Warranty & Repair Policy
- Standard Warranty: 18 months from delivery
- Out-of-Warranty Repairs: Quotation provided
- Accessories Warranty: 6 months
- Extended Warranty: Available upon request
Return Material Authorization (RMA)
Before Sending a Product for Repair:
- Contact: [email protected]
- Complete and sign the RMA Form
- Attach the form to the unit before shipping
- Do not send items without prior approval
- Systems must be packaged in the original box or equivalent protective packaging
Important Notes:
No repairs will be performed without formal written approval of OFIL support
- Units will be evaluated upon arrival
- A repair quotation will be issued if applicable
Packing & Shipping Instructions
Before Shipping Your System
Include:
- Signed RMA Form
- System in original or equivalent protective box
- Accessories in sealed bags